Shipping Policy

Please allow 1-2 business days for processing before your order is shipped. Once your order has been fulfilled and shipped, delivery times are as follows:

USA Delivery

Free Shipping on orders over $150!

Standard Shipping: 3–5 business days after processing and shipment.

Expedited Shipping: 2–3 business days after processing and shipment.

Lost or Stolen Packages

REM Sleepwear is not responsible for lost or stolen packages once your tracking information has been provided and your order has been confirmed as shipped.

Successfully Delivered Packages

REM Sleepwear is not responsible for any packages that have been marked as successfully delivered by the courier. If you have any concerns about your delivery, you must submit a written request within 7 days of delivery to support@rem-sleepwear.com.

IMPORTANT: Any concerns regarding a successfully delivered package after the 7-day period will not be our responsibility.

By purchasing from REM Sleepwear, you accept and agree to these terms and conditions. We truly appreciate your understanding, patience, and support! 💙

REM Sleepwear Return & Exchange Policy

All REM Sleepwear sets are non-refundable and non-returnable. Exchanges will be considered only on a case-by-case basis and must be requested within 7 days of delivery if the product is damaged. All refund or exchange requests must be submitted in writing to support@rem-sleepwear.com .

Important Notes:

  • Customer Care Responsibility: If a product is damaged due to improper care by the customer, REM Sleepwear holds no responsibility and will not issue a refund or exchange. Please refer to the GARMENT CARE tab for proper care instructions.
  • Sizing Policy: Refunds or exchanges for sizing issues will not be accepted. Please refer to the SIZING tab before purchasing to ensure the correct fit.
  • Exchange Window: No exchanges will be issued after 7 days from delivery.

If a Return/Exchange is Approved:

  • Shipping Costs: The customer is responsible for all shipping costs. We recommend using your local post office for the best service and tracking ID.
  • Prepaid Shipping Label Option: If you prefer a prepaid shipping label emailed to you, a $20 shipping, handling, and processing fee will apply. Payment can be made via:
    Venmo: @REM-Sleepwear
  • Once payment is received, we will email you a shipping label. After the item is packaged, shipped, and delivered, we will review its condition before issuing your refund or exchange.

Refund Policy:

Customers will receive a full refund for the product only—shipping and handling fees are non-refundable.

For any additional questions, feel free to contact us at
support@rem-sleepwear.com. Thank you for supporting REM Sleepwear!

FAQs

When can I expect my REM's?

We aim to ship your REMs within 2 days of purchase, and you can expect them to arrive within 7 days.

Who should I reach out to with questions regarding my order?

Please contact support@rem-sleepwear.com with any questions regarding products, sizing, shipping, and returns. We are eager to help!

Can I return my REM's?

We’re unable to offer refunds unless an item arrives defective. For full details, please refer to our refund and exchange policies.

If my request for refund is approved, what can I expect?

Customers may receive a refund for the product only. Shipping and handling fees are non-refundable.